Refund and Returns Policy

Refund and Returns Policy

Last updated: October 15, 2026

At Coddy Used Commercial Gym Equipment Supply, we aim to provide clear product information and help our customers make informed purchasing decisions when buying pre-owned commercial gym equipment.

Because used fitness equipment may show signs of previous use, we encourage customers to review product descriptions, photographs, condition notes, and specifications before placing an order.

This policy explains how we handle returns, refunds, damaged items, and order cancellations.

1. Return Eligibility

Customers who wish to return an item must contact us before sending the product back.

A return request may be considered in the following circumstances:

  • The item received is materially different from its product description.

  • The wrong product was delivered.

  • The item arrived damaged and the damage was not disclosed before purchase.

  • The item has a verified defect that was not disclosed in the listing.

  • Another return circumstance is required under applicable law.

All requests will be reviewed individually in accordance with this policy and applicable consumer protection laws.

2. Pre-Owned Equipment Condition

Our products may include used commercial gym machines, strength-training equipment, cardio machines, free weights, and accessories.

Pre-owned equipment may have cosmetic wear, scratches, fading, or other signs of previous use. These conditions are not necessarily defects when they are accurately disclosed in the product listing.

Customers should review all available photographs, descriptions, condition notes, and specifications before purchasing.

Undisclosed material defects and other issues covered by applicable law will be handled appropriately.

3. How to Request a Return

To request a return, contact our customer service team using the details below.

Please provide:

  • Your full name

  • Order number

  • Product name

  • Date of purchase

  • Reason for the return

  • Photographs or videos showing the issue, where applicable

Email: [Your Business Email]

Phone / WhatsApp: [Your Business Phone Number]

Please wait for return instructions and authorization before shipping any item back. Unauthorized returns may delay processing, but this requirement does not limit any rights you have under applicable law.

4. Damaged, Incorrect, or Defective Items

Please inspect your order upon delivery.

If your equipment arrives damaged, is incorrect, or has an undisclosed material defect, contact us as soon as reasonably possible. Include photographs of the equipment, packaging, and any visible damage when available.

We will review the circumstances and explain the available resolution. Depending on the situation and applicable law, this may include repair, replacement, a partial refund, or a full refund.

Please retain the packaging and delivery documentation where possible until the issue has been reviewed.

5. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will be issued using the original payment method where practical, unless another method is agreed upon or required by law.

Refund processing time: [Insert your usual processing timeframe].

Your bank, card issuer, or payment provider may require additional time to make the funds available.

If your refund has not arrived within the expected timeframe, please contact us.

6. Return Shipping Costs

Return shipping arrangements and costs depend on the reason for the return and the circumstances of the order.

  • If the return results from our error, an incorrect item, or a qualifying undisclosed defect, we will explain the appropriate return shipping arrangement, subject to applicable law.

  • If a return is requested for another reason, the customer may be responsible for return shipping where permitted by law and where agreed terms allow it.

Commercial gym equipment can be heavy or oversized. Customers should obtain return shipping instructions before arranging transportation.

Nothing in this section limits any mandatory rights under applicable law.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders that have not been dispatched may be eligible for cancellation, subject to the applicable order terms and law.

For orders that have already been dispatched, cancellation may need to be handled through the return process.

Custom-sourced, specially ordered, or bulk equipment orders may be subject to separate cancellation terms disclosed before purchase, where permitted by law.

8. Items That May Not Qualify for a Voluntary Return

Where permitted by law, a voluntary return may be declined for reasons such as:

  • A change of mind after purchase, where no applicable cancellation right exists.

  • Cosmetic wear that was clearly disclosed before purchase.

  • Damage caused after delivery through misuse, improper installation, or mishandling.

  • Unauthorized modifications or repairs that caused the reported issue.

These exclusions do not remove any rights that customers may have under applicable consumer protection laws or any remedy for a qualifying defect or misdescription.

9. Exchanges and Replacements

Exchanges and replacements depend on product availability and the nature of the issue.

Because pre-owned equipment may be unique or available in limited quantities, an identical replacement may not always be available. If a replacement cannot be provided, we will discuss the available options with you in accordance with applicable law.

10. Delivery and Inspection

Customers should inspect equipment upon delivery and report visible damage or missing items as soon as reasonably possible.

If delivery requires specialized transport, unloading equipment, or professional installation, customers should confirm these arrangements before placing an order.

Any request to report a problem promptly is intended to help us resolve it efficiently and does not shorten any statutory rights or deadlines.

11. Contact Us

For questions about this Refund and Returns Policy or to request assistance with an order, please contact:

Coddy Used Commercial Gym Equipment Supply

  • Email: info@coddygymequipmentsupply.com

  • Phone / WhatsApp: +1 8433967034

  • Business Address: 1230 W Morehead St STE 308,Charlotte, NC 28210,USA

  • Website: [coddy fitness]

We will review your request and communicate the next steps as clearly as possible.

12. Policy Updates

We may update this policy when our business procedures or legal requirements change. The latest version will be published on this page with its updated date.

This policy does not exclude or restrict any consumer rights that cannot legally be excluded or restricted.

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